Chilkat Software Privacy Policy

Privacy Statement

Chilkat Software ("We") are committed to protecting and respecting your privacy, which includes any items of personal data which altogether could constitute the personal information that you may choose to provide us ("Personal Information").

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting chilkatsoft.com, chilkat.io, ckdata.com, example-code.com, or chilkatforum.com, you are accepting and consenting to the practices described in this policy.

We will process all your Personal Information in accordance with applicable data protection law.

Introduction

Our goal is to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. In order to achieve this goal, we may collect information during your visits to understand what differentiates you from other users, and we may also ask you for Personal Information that enables us to give you access to some parts of our web site. We will not disclose your information to any person outside our organization except as described in this Privacy Policy.

To demonstrate our commitment to your privacy, we have prepared this statement disclosing our privacy practices. This statement describes what personal identifying information is collected, how and when we might use your information, how we protect your information, who has access to your information, and how you can correct any inaccuracies in the information.

Information We Receive

We collect certain information from and about our visitors in three ways: from our web server logs, by means of cookies, and directly from you.

Web Server Logs

When you visit our Website, we may track information to administer the site and analyze its usage. With each visit we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Cookies

Cookies are small text files stored on your computer by your browser. They are used for many things, such as remembering whether you've visited the site before, so that you remain logged in - or to help us work out how many new website visitors we get each month. Cookies do not include Personal Information about you, they cannot harm your computer, and do not contain any viruses. Chilkat uses cookies to improve your experience on this site. We would like to let you know a few things about our cookies:

Certain cookies are essential to the proper function of this site;

We do not track your personal activities when you're not on this site; We use analytics cookies to help us understand what content is most useful to our visitors.

Types of Cookies

Analytics: We track site traffic patterns to identify popular site content and potential site problems;

You can choose to have your computer warn you each time a cookie is being set, or you can choose to turn off all cookies; you do this through your browser settings. If you turn cookies off, you will not have access to many features that make your experience more efficient and some of our services will not function properly. Blocking or deleting cookies from the site may prevent you from using the site.

Secured Payment Service Providers

Chilkat uses both MyCommerce (www.mycommerce.com) and PayPal (www.paypal.com) for processing of secured payments for purchases made on the website. MyCommerce and PayPal are the "Payment Processors". The entire purchase process is managed by the Payment Processor. When you enter your credit card and billing information on the website, personal Information is transferred securely to the Payment Processor. By making a purchase on the website via the Payment Processor, you authorize Chilkat to use the Payment Processor to process your transactions and to transfer personal information to them, but only to the extent needed to complete the transaction and manage your purchases.

No credit card information is ever stored on servers controlled by us. The Payment Processor has our permission to store, on our behalf, the data pertaining to the executed transactions by customers of the website (including credit card information) with the goal of ensuring a secure method of payment and proof of purchase archive, allowing for the protection of our customers, and for follow-up as needed. This transactional data may be used for validation and registration purposes of our customers, and to trace any fraudulent activities if necessary.

The payment data you provide will be supplied to the Payment Processor based on Art. 6 (1) (a) (Consent) and Art. 6 (1) (b) GDPR (Processing for contract purposes). You have the option to revoke your consent at any time with future effect. It does not affect the processing of data previously collected. When you make a purchase using the Payment Processor, you are subject to the Privacy Policy of the Payment Processor which we encourage you to read. See the MyCommerce privacy policy at https://www.mycommerce.com/corporate-policy/. See the PayPal privacy policy at https://www.paypal.com/us/webapps/mpp/ua/privacy-full.

Use Of Your Personal Information

We will use the information you give to us to:

Carry out our obligations arising from any contracts entered into between you and us and to provide you with the information that you request from us; to ensure that content from our site is presented in the most effective manner for you and for your computer.

We will use Personal Information we collect about you to:

Administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; as part of our efforts to keep our site safe and secure;

Sharing of Identifiable Information

We will share your Personal Information as required by law or by the order of any competent court or (semi-)governmental authority or in matters of public safety or policy. Under strict conditions of confidentiality we may share your Personal Information with agents and contractors who use it on our behalf or in connection with their relationship with us. We will also share your Personal Information as may be needed in connection with the enforcement of agreements.

Security Measures

We use technical security measures to prevent the loss, misuse and alteration of information under our control and information about our customers and their web site usage is maintained in a secure environment. Information about our customers and their web site usage is not shared with third parties for marketing purposes. We do not disclose any information about any customer's usage of our web site except in specific cases, and we do not share information with any unaffiliated third parties for marketing purposes unless you expressly give us permission to do so.

Where we store your data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All Personal Information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Access to your Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act by sending an email to admin@chilkatsoft.com.

Public Forum Content

Chilkat makes online forums available to its users. Be aware that any information or messages you share in these forums becomes public information immediately. Exercise caution in determining whether to disclose any of your personal information. Chilkat reserves the right to act as necessary to preserve the integrity of the site and its forums, including removing any and all posts deemed vulgar or inappropriate.

Children's Online Privacy

Regarding children under the age of 13, Chilkat does not knowingly: accept personal information from them or allow them to become registered members of our web site.

Promotional Messages

Chilkat sends software maintenance renewal notification email for expiring licenses. If you don't want to receive renewal notifications from us, you can opt out at any time by sending an email to admin@chilkatsoft.com.

Updates to this Privacy Policy

We may update this policy. This privacy policy was last updated on May 24, 2018.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to admin@chilkatsoft.com.